Privacy And Policy

Below are the privacy policy of our organization.

Privacy Notice

Welcome to SendAfrika, We respect your privacy and are committed to protecting your personal data. This privacy Notice applies when you interact with SendAfrika and outlines how we collect, use, share, and protect personal information and the third parties with whom we may share it and the measures we take to protect the security of the data. Our goal is to provide transparency and build trust with our users. This notice applies when you:

Use SendAfrika's services through our mobile applications or website

Engage with SendAfrika on social media

Apply to become a SendAfrika merchant or customer

Personal Information We Collect

When you interact with us, we may collect the following types of personal information

Identity Information: First Name, last name and Other Name(Optional)

Contact Information: Email address and phone number.

Identity Document: Document for citizen verification(dependent on the country of Origin)

Image: User facial verification image

How We Collect Personal Information

We collect personal information through:

Account registration on SendAfrika

Application to become a Merchant

Use of our services

Customer support interactions

Online forms

Inquiries

We may also collect additional personal information with your consent through other communications such as emails and surveys. We maintain records of your transactions and activities related to our services.

Why We Collect and Process Personal Information

We collect and process personal information to operate our business, deliver our services, interact with users, answer inquiries, and fulfill legal obligations. Providing your personal information is voluntary, but not doing so may limit our ability to provide certain services or respond to inquiries.

Data Subject Rights

Rights to access and verify personal

Right to erase or restrict processing of personal information

Right to object to processing or request data portability

Right to lodge compliant with the relevant data protection authority.

Data Breach Notification

We will notify affected users and relevant authorities within 24 hours of data breach.

How We Use Personal Information

We use your personal information to:

To provide our services: for account creating and management to facilitate peer-to-peer currency trading.

To manage our relationship with you: Notifying you about changes to our terms or privacy policy, asking you to leave a review, or take a survey.

Verify your identity for service use

Complete trading and provide customer support

Customize your user experience

Resolve disputes and prevent fraud

Comply with legal requirements

Improve and expand our services through data analysis and product development

Trading Information We Collect

To facilitate successful trading, we collect:

Bank name for both Users (the merchant and the customer)

Account number for both Users (the merchant and the customer)

Mobile money details(if applicable to the country of either customer or both)

How We Protect Personal Information

We implement organizational, technical, and administrative measures to safeguard your personal information. While no system can be completely secure, we strive to protect your data with industry best practices. We retain personal information only as long as necessary to provide our services.

How We Share Personal Information

We may share your personal information with:

Service Providers: Third parties offering Information Technology services, payment processing, data analysis, customer support, and email delivery

Third party Data Processors

We use Metamap for identity verification and personal data management.

Marketing

We may send you marketing communications about our products and services. You have control over the marketing messages you receive and can opt out at any time.

Privacy Policy Update

We will notify users of significant changes through email and in-app notifcations.